Frequently Asked Questions

To set up an out-of-office reply for your mail account please log in to https://plesk.redpaint.co.uk:8443 with your full email address and password.

To set up automatic reply for an e-mail address:

1. If you are subscribed to several hosting packages and have access to several webspaces associated with your account, in the Subscription menu at the top of the screen, select the required webspace.
2. Go to the Mail tab > e-mail address > Auto-Reply tab.
3. Select the Switch on auto-reply checkbox, and specify the following settings:
   • Auto-reply message subject.
   • Message format. We recommend that you leave the option Plain text selected because some of your recipients might be unable to see the text formatted with HTML.
   • Encoding. We recommend that you leave the UTF-8 encoding selected to ensure that the letters in your message are displayed properly.
   • Message text.
   • Forwarding address. If you want to forward incoming messages to another e-mail address, type an e-mail address in this box.
   • Attached files. If you want to attach a file to your message, click Browse and select a file.
4. Click OK.

To switch off automatic reply for an e-mail address:

1. If you are subscribed to several hosting packages and have access to several webspaces associated with your account, in the Subscription menu at the top of the screen, select the required webspace.
2. Go to the Mail tab > e-mail address > Auto-Reply tab.
3. To switch off automatic reply, clear the Switch on auto-reply checkbox, and click OK.