Frequently Asked Questions

There are two ways to access a mailbox for sending and receiving e-mail messages:

• Set up and use an e-mail client program on your computer. Typically, in such programs you should specify the following settings:
  • Username. In this field, specify your full e-mail address. For example, johndoe@example.com.
  • Password. The password provided to your email account.
  • Mail server protocol. This property defines whether you want to keep copies of messages on the server or not. To keep the copies on the server, select the IMAP option. If you do not want to keep them on the server, select POP3. Selecting IMAP will also allow you to train the SpamAssassin spam filter on e-mail messages you receive, if SpamAssassin is enabled on the server.
    Warning: If choosing IMAP remember to delete old emails or you may run out of space preventing new emails from being delivered to your mailbox - your mailbox size is determined by your account bracket.
    
  • Incoming mail server (POP3/IMAP). Type your domain name. For example, domain.com. The POP3 port is 110. The IMAP port is 143.
  • Outgoing mail server (SMTP). Type your domain name. For example, domain.com. The SMTP port is 25. This server requires authentication.

  To get detailed instructions on configuring popular e-mail clients to work with your mailbox, see subsections of this section.

• IMPORTANT Unless specifically instructed to do so ensure you do not use Secure Password Authentication.
• You may use an encrypted connection to access email but unless you have paid for an SSL certificate that has been installed on the server and configured for email you will receive a certificate error message in your email client.
  
• Use a web browser to connect to the webmail interface.

Instructions for common webmail programs:

• Access from Webmail
• Access from Microsoft Office Outlook
• Access from Microsoft Outlook Express
• Access from Mozilla Thunderbird
• Access from Apple Mail